Amourelle Products Ltd

Amourelle Products

The Garage Door Spares & Automation Specialists

Secure On-Line Shopping and Same-Day despatch

Items in Basket:        Total Price:

View Basket
Home
Door Spares
Automation
Spare Remotes
About Us
Contact Us
Feedback
Site Index
Search

Domino Digital Keypad
 


 

Amourelle Privacy Policy

About this Site

Amourelle is a trading name of EasyGates Ltd.

The Amourelle website is operated and maintained by EasyGates Ltd.

For more information about EasyGates Ltd, including our company registration number, VAT number and more, see the About Us Page.

Introduction

EasyGates Ltd is committed to protecting the privacy of our customers and visitors. Any information submitted to us will be handled in accordance with this privacy policy.

Your information will not be passed onto a third party unless:

  • specifically stated below in the What Information we Process section; or
  • we have your express permission beforehand; or
  • we are required to disclose it:
    • by or under any UK enactment;
    • by any rule of common law; or
    • by an order of a court or tribunal in any jurisdiction.

EasyGates Ltd may change this privacy policy from time to time by updating this page. Please revisit our Privacy Policy regularly in order familiarise yourself with it, and keep abreast of any changes.

Any minor amendments (such as spelling or grammar corrections, clarifications or additional links) will be highlighted on this page. Any significant changes to what data we collect or how it is handled will be highlighted prominently across the website prior to - and for a reasonable duration after - changes are made.

Any changes will be highlighted as soon as, and for a reasonable duration after, changes are made.

This is version 1.0.0 of the Amourelle Privacy Policy. It was last revised on 24th May 2018.

Scope

This privacy policy sets out what information EasyGates Ltd collects when you use the various functions of the Amourelle website, as well as how we use and handle this information.

This privacy policy applies to amourelle.co.uk and its associated domains, including but not limited to:

  • garage-door-automation.co.uk
  • garage-door-remotes.co.uk
  • garage-door-spares.co.uk
  • garage-door-springs.co.uk

What Information we Process

What Data we Collect What we use this data for How long is this data retained? What is our lawful basis for handling and holding the data? Is this data ever passed onto a third party?

Marketing Data

EasyGates Ltd uses a number of methods to keep previous and potential customers informed about our latest offerings and services.

Email Marketing

EasyGates Ltd maintains several email marketing lists across its various websites.

At the very least, the Marketing Data in these lists consists of your email address, as well as when and to which marketing list you signed up to.

Depending on the email list you opt-in to, additional information such as your name, company name, customer group and industry may be included in our Marketing Data.

When you sign up for an email marketing list, we will always make it clear what information is being added to our marketing list.

This data will not be used in combination with any other information we hold about you without your express permission (see Personalisation section).

Personalisation

In some instances, the information in our Email Marketing Lists may be combined with other information we hold about you (such as your previous Order Details or Cart Contents) in order to provide you with more personalised and relevant product recommendations.

Personalisation is always provided strictly on an opt-in basis, and we will always provide you with concise information about what information is provided for this purposes.

We use the Marketing Data you provide to give you regular updates about our latest products, services and offers via email.

If you opt-in to personalisation, we will provide you with tailored product recommendations, either via email or on our website.

The Marketing Data you provide to us for Email Marketing is stored for as long you stay subscribed to our marketing lists.

The information that is used for personalisation is retained for the periods set out in the Order Details section.

Consent: If you opt-in to email marketing or personalisation, you have given clear consent for us to process your personal data for a specific purpose. This data is shared with our email marketing provider, MailChimp. Mailchimp is operated by The Rocket Science Group LLC.

Google Analytics Data

EasyGates Ltd uses Google Analytics to analyse how visitors use our site.

If you opt-in to Google Analytics, a cookie is stored on your computer that contains a unique, anonymised ID. This unique ID is a random collection of letters, numbers and symbols, and does not contain any other personally-identifiable information which you may provide to us in another context. The client ID is used to differentiate you from other visitors, as well as determine whether you are a first time or returning visitor.

When Google Analytics is enabled, various details about your computer, browser and visit behaviour are passed on to Google. This information may include, but is not limited to:

  • Your IP Address
  • An estimate of what browser and operating system you are using to visit our site
  • What pages you visit and how long for

Your IP address is collected by the Google Analytics service purely for the purpose of determining the approximate geographic location of visits. Google does not share your IP address with us, and only provides us with an anonymous, approximated geographic location. EasyGates Ltd employs Google Analytics' optional IP Anonymization feature. This features removes the final set of digits of your IP address, in order to provide a more anonymised and less accurate estimation of your location.

The techniques that Google employ do not collect personal information such as your name, email address, postal address, or telephone number.

We will not link, or seek to link, any of the above information with any personally identifiable information we hold about you.

The information we collect via Google Analytics is used to help us optimise and improve the way our website works, and ensure our users are able to easily find all the information and services we offer. We have set Google Analytics to remove all data related to an individual client ID 50 months after the final visit to this site (after opting in to analytics). Consent: If you opt-in to Google Analytics, you have given clear consent for us to process your personal data for a specific purpose. This data is passed on to Google Analytics in order to provide us with insights about our website and visitors. Google Analytics is operated by Alphabet Inc.

Raw Access Logs

EasyGates Ltd uses various technologies to log traffic across our websites. The majority of this data is anonymous, and is not linked to any IP addresses or other personally identifiable information.

However, in addition to this anonymous data, EasyGates Ltd keeps raw access logs. These raw access logs store the following information about visitors each time a page is accessed:

  • IP Address
  • User Agent String
  • What resource was accessed
  • What time it was accessed

These raw logs do not contain any other information. The data transferred between your computer and our servers is not logged, only the page accessed.

EasyGates Ltd keeps these raw logs in order to:

  • Ensure network and information security.
  • Ensure we can resist malicious actions that compromise the security of our systems and data, such as brute force entry, DDOS and DOS attacks.

Any data that contains personally identifiable information will be kept for no longer than one month.

However, if we believe an IP Address or range of IP addresses to be behind malicious actions that threaten the security and upkeep of our systems, they will be kept on file as long as we believe they may cause us harm, in order to prevent repeat behaviour.

Legitimate interests: the processing is necessary for our legitimate interests or the legitimate interests of a third party unless there is a good reason to protect your personal data which overrides those legitimate interests. This data will never be passed onto a third party unless we are required to do so by law (see Introduction section).

Order Details

The following information is collected during checkout:

  • Your name and title
  • Your company name
  • Your contact information, including email address and telephone number
  • Your geographic information (shipping and billing addresses)
  • How you found us (optional)
  • Order comments (optional)
  • Items purchased
  • Quantity of items purchased
  • Prices paid for items, delivery and VAT

If you reach our payment gateway provider (WorldPay) but do not complete payment (either by choice or due to an issue) the details above will be logged in our ordering system as an incomplete order.

If you would like this information removed from our system, please see the "Your Data and Your Rights" section.

The Order Details we collect at checkout are used in order to:

  • ensure your items reach you in a timely fashion; and
  • allow us to contact you regarding any issues with your order.

Your Order Details are stored with RomanCart (our Shopping Cart provider) for 3 years after the date or purchase.

If you would like this information removed from RomanCart, please see the "Your Data and Your Rights" section.

In order to comply with the Companies Act 2006, EasyGates Ltd keeps accounting records for 6 years from the end of the last company financial year they relate to, or longer if:

  • they show a transaction that covers more than one of the company's accounting periods; or
  • we are otherwise required to by HMRC (for example for compliance check purposes).
  • Consent: By completing the checkout process, you have given clear consent for us to process your personal data for a specific purpose.
  • Contract: processing this data is necessary to fulfil our contractual obligations to you
  • Your Order Details are held and processed by RomanCart Limited (Company registration number 03895705)
  • When attempting to pay for your goods, your Order Details are passed onto our Payment Provider WORLDPAY (UK) LIMITED (Company registration number 07316500)
  • If you opt-in to Personalisation, your Order Details may be combined with other Marketing Data we hold about you and passed on to our email marketing provider MailChimp in order to provide you with more relevant product recommendations. See Marketing Data section for more details. Mailchimp is operated by The Rocket Science Group LLC.

Testimonial or Review Details

When adding a testimonial to our guestbook or reviewing a product, the following information is collected:

  • Your comments
  • Items or services purchased
  • Invoice number
  • Your name
  • Your location
  • Email address

This information will be displayed on our site in accordance with the policies set out in the "What we use this data for" column.

Your Testimonial or Review Details are initially used to ensure your review or testimonial is associated with a genuine order or interaction with EasyGates Ltd.

Subsequently, If we decide to display your comment on our website, the following information will be displayed publicly:

  • Your name (with either your last or first name as only an initial)
  • Your comment
  • Items or services purchased (if deemed relevant to the review)
  • Your location (if the location you give is very specific, we will change this to your town or city)

The following information will not be displayed publicly:

  • Items or services purchased (if not deemed relevant to the review)
  • Invoice number
  • Email address

Product reviews will be retained on our website for as long as we sell the product in question, and as long as we feel the review reflects our current product offering (for example, we may remove a review if it mentions a product kit or service that we no longer offer).

Testimonials will be retained on our website indefinitely. They may be removed if we feel they no longer accurately reflect the services we offer.

If you would like a product review or testimonial you have written to be removed, please see the please see the "Your Data and Your Rights" section.

Consent: By completing the testimonial or review form, you have given clear consent for us to process your personal data for a specific purpose.

The information which is not published (as laid out in the "What we use this data for" column) will never be passed onto a third party unless:

  • we have your express permission beforehand; or
  • are required to do so by law (see Introduction section).

Your Data and Your Rights

EasyGates Ltd cares deeply about your privacy. As such, whenever we handle data, we do so in accordance with the Data Protection Act 1998, the Privacy and Electronic Communications Directive 2002, the General Data Protection Regulation, and all other applicable regulations and laws.

Under the GDPR, you have the following rights with regards to your data:

Your Right How we will comply with GDPR
The right to be informed
  • We endeavour to provide you easily accessible information about how and why we collect and handle your data in a concise, transparent manner.
  • We aim to produce all such information in clear and plain language.
  • We will review our privacy policies on a regular basis, and update them whenever we change what data we process or how we handle it.
The right of access
  • We will comply with any requests to provide an individual with any data of theirs that we hold.
  • Access requests will be responded to free of charge and in a timely manner (at the latest within one month of receipt).
The right to rectification If you believe that any information we are holding about you is incorrect or incomplete, we will promptly correct any such information (at the latest within one month of receipt).
The right to erasure
  • Whenever we are legally allowed to do so, we will erase any data we hold when requested by the individual in question. For example, we will delete any user accounts from our websites or remove email addresses from marketing lists whenever a request is made.
  • In instances where we have to retain data for a certain period due to legal obligations, your data will be erased as soon as the legally binding period has passed. An example of data we are required to keep is accounting records for sales, which we are required to retain for 6 years in order to comply with the Companies Act 2006.
The right to restrict processing

We will comply with requests to restrict processing in accordance with the GDPR.

The right to data portability

We will comply with requests to transmit personal data to another controller in accordance with the GDPR.

The right to object

We will comply with objections to data processing in accordance with the GDPR.

Rights in relation to automated decision making and profiling

If we ever carry out any automated decision making and / or profiling, we will:

  • Inform you of the logic and nature of the automated decision making and / or profiling.
  • Take steps to prevent errors, bias and discrimination.
  • Comply with your right to challenge and request a review of any decision, and to obtain an explanation of the decision.
  • secure personal data in a way that is proportionate to the risk to the interests and rights of the individual, and that prevents discriminatory effects.

For more information about your data rights, please visit https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

For more information about how to make a subject access request, please visit https://ico.org.uk/for-the-public/personal-information/

If you would to exercise any of the above rights (including removal, rectification and access of data) or simply have any questions, please contact us using the methods in the Contacting EasyGates Ltd section.

Acknowledgements

Contains public sector information licensed under the Open Government Licence v3.0.

Contacting EasyGates Ltd

By Post

EasyGates Ltd, Unit 16, James Scott Road, Halesowen, West Midlands, B63 2QT

By Telephone

01384 900 264

By Fax

0845 643 6814

By Email

email@amourelle.co.uk

•  Our Terms & Conditions  •
•   Delivery Options  •  Shopping Cart Security  •   Site Index   •
•    Home Page   •   Contact Us   •

•   Customers Feedback Comments   •

 

Delivery Options How Secure is Our Cart System?
 
Terms & Conditions Privacy Policy Contact Us

Phone: 01384 900 264  

Powered by WorldPay

Our online shop is powered by

RomanCart

Email: email@amourelle.co.uk  
Address: Unit 16, James Scott Road, Halesowen, West Midlands, B63 2QT  
       
Amourelle Products 2017. All other trademarks are the property of their respective owners.